Welcome to AJW Motors website privacy notice.
AJW Motors respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how AJW Motors collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
AJW Motors is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: AJW Motors
Name of data privacy manager: Wayne Smith
Email address: sales@ajwmotors.co.uk
Postal address: Highway Garage Nottingham Rd Attenborough, Nottinghamshire, NG96DP
Telephone number: 0115 9677552You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
Great service and car at a fair price Great service and really happy with the car. Wasn’t remotely pushy and feel like we got a good quality car at... Read More
Fiesta
Very helpful, everything was a good experience with no sales-pressure, I do recommend them.... Read More
Caroline
Very genuine & trustworthy I recently bought a car from AJW Motors and they exceeded all of my expectations. Wayne was very genuine and honest, his cu... Read More
Amber
Excellent service Wayne was very helpful throughout the whole process of buying the car. I felt he was up front and honest and went above and beyond f... Read More
Julia
Excellent service, head and shoulders above the rest Excellent service. Called ahead for an appointment, and when we arrived the cars I wanted to look... Read More
Beth
I’ve got to say the thought of trying to find a 1st car for my son was very daunting. We looked at lots on auto trader and other websites but I was... Read More
Krae
Wayne a lovely person never rushes you when you go and look at his cars goes out of his way to help you as much as possible Would recommend him to any... Read More
Jackie
Excellent service Wayne is just excellent. His sales technique works for me.....knows when to leave you to it but is always on hand for help and advic... Read More
Neil
Would definitely recommend I bought my first car last weekend from Wayne. I was quite apprehensive at first as I don’t know much about cars but Wayn... Read More
Eva
Wayne was very professional and helpful. He let me see the car at my own pace, test drive, provided all the information needed and more and there was... Read More
Vanessa
I cannot recommend Wayne enough. His customer service is excellent. He goes above and beyond to make sure everything is right. I had a query 4 months... Read More
Shirley
5 * service Excellent customer service no pressure was open and honest. Was very prompt and helpful throughout. I would highly recommend... Read More
Lauren
Stress free purchase. Wayne made the whole purchase stress free. He wasn't pushy with the sale and his easy and honest approach was great. Really plea... Read More
Fiesta
Just bought my car from Wayne and couldn't be happier. Wayne was friendly and approachable throughout without the pushy sales technique, he was open a... Read More
LAUREN
Highly recommended seller Wayne was very helpful from very beginning. He picked me up from the tram and delivered the car to me as I wasn’t confiden... Read More
Kate
Amazing Service AMAZING bought my car today and Wayne was brilliant all the way through the process. I would highly recommend ✨️ Wayne was so pati... Read More
Unknown
Fantastic customer-focussed service Friendly, informative, honest service. No pressure. Made a point of highlighting any issues so we could discuss be... Read More
Cathlene
Great service, car in good condition Highly recommended. I am a new driver and has limited knowledge in cars. Wayne is very patient talking about the... Read More
David
Friendly, attentive and relaxed, made a first time buyer feel really comfortable and felt no pressure, couldn't be happier with the service I received... Read More
Tim
Friendly and thorough service - inspires confidence. Everything was very thoroughly and courteously explained and the service was very efficient. I ha... Read More
Kate
Highly recommend. It was a wonderful experience and I would highly recommend. I place an enquiry, I received a call back straight away. I had spoken t... Read More
Matt
Service with a capital "S" "Wayne" went above and beyond bringing the car to my home for me to assess and test drive with no pressure whatsoever, the... Read More
James
Highly Recommend. Wayne was brilliant with me, nothing was too much and didn’t rush me into doing anything. Would definitely buy another car from he... Read More
Adam
Staff were very helpful, uncompleted everything I had asked for would highly recommend... Read More
Dennis
Wayne was very open about the car and gave me time to make my decision and didn’t rush me so that helped me as it was my first time buying a car so... Read More
Max
Good friendly service ! Made buying a car for 2 senior citizens easy and friendly no pressure just a top bloke was wayne !... Read More
David
Being a previous satisfied customer, AJW Motors was my 1st choice looking for my next car. A great place to find your next car too. Wayne is helpful &... Read More
David
I would thoroughly recommend AJW Motors - Really was such a painless and honest experience. Wayne was very open about everything he knew about the veh... Read More
I had a really good experience buys a car from Wayne. He explained the process thoroughly and there was no pressure to proceed with the purchase at an... Read More
Matt
Wayne was brilliant from start to finish, he isn’t pushy at all and allows you the time and space to make the correct decision for yourself. All his... Read More
Wayne really went the extra mile (no pun intended) I needed a larger work van and being self employed I have very little time during the working day.... Read More
Steve
Wayne was very helpful no pressure let you take your time looking at car and asked all quiestions also was able to test drice Was very helpful with al... Read More
Sally
Wayne was incredibily helpful and honest, provided a great service and quailty car. Highly reccomended.... Read More
Bought car yesterday Wayne was helpful and made you feel at ease no pressure , would recommended getting a car of him.... Read More
Sally
Very friendly & efficient. Made the whole process so easy and was not rushed at all. Was given plenty of time to check out the car & take it on test d... Read More
Wayne was very friendly and professional. He facilitated an independent mechanic checking over the car for my peace of mind. Overall a painless and ea... Read More
Jacquline
Fantastic service nothing was too much trouble no pushing the sale left to look round the car and take our time. Would definitely recommended Wayne @... Read More
Really happy with the service from AJW motors. Wayne communicated really well and was not very pushy, leaving me to check the car and test drive. All... Read More
We recently purchased a used car from AJW Motors, and Wayne provided a friendly, professional, honest and efficient service... Read More
Kevin
Wayne was incredibly helpful and delivered on every promise he made. Wouldn’t hesitate to recommend AJW as a dealer... Read More
James & Oliver
Wayne was a pleasure to deal with. He shared all the information he had on the car upfront (both good, and could be better), rather than me having to... Read More
Alan
A genuine salesman with genuine cars. Would definitely recommend to anyone. Cars are very high quality and services and valeted to a extremely high st... Read More
Kai
We were encouraged to take our time and drive a couple of cars that we were interested in for quite long test drives to work out what was right for us... Read More
Fiesta
From enquiry right through until final purchase Wayne at AJW was friendly and helpful. I felt informed during the whole process and there was no hard... Read More
Buying a car from AJW Motors was a remarkably pleasant experience. From the no pressure welcome through the owner's careful attention to detail, nothi... Read More
Wayne was amazing . From the first call , to contact throughout and beyond . Cant fault the service we were given , explained everything start to fini... Read More
Catherine
Wayne from ajw motors went above and beyond to make sure I was 100% satisfied with the motor I bought. We all know how edgy it can be looking for a ne... Read More
Extremely knowledgeable and talked t rough everything to make sure I was comfortable with the purchase. Absolutely no pressure and wanted to me feel g... Read More
Joy
I got a good deal on my car and Wayne was really helpful and honest. I'd recommend them to anyone, as my experience was second to none.... Read More
Rich P
I was looked after very well and was told everything I needed to know. A satisfied customer... Read More
Richard
Brilliant service and Wayne who I spoke to helped through each step and made it very easy for me. Very proffesional.... Read More
Stephen
Brilliant service and Wayne who I spoke to helped through each step and made it very easy for me. Very proffesional.... Read More
Stephen
Best experience so far with a car dealer.Wayne was very friendly and professional.Thank you.🙂... Read More
Felix Dogaru
Rang up and spoke to Wayne, he was very friendly and we made an appointment to view a car that day. When we arrived he was very welcoming. He was very... Read More
Janine Bradford
Recently bought a Skoda Fabia from AJW motors. Wayne was an absolute pleasure from start to finish. We quickly arranged an appointment with little has... Read More
Adam Lau
Wayne was really helpful and very patient during the purchase of the car. Would highly recommend 👌... Read More
Jonathan Winstanley
Fab service. wayne was very honest, went through all the paper work with us and made sure we were happy with everything before buying the car. Not at... Read More
Sue Freer
Wayne was such a friendly and down to earth guy. Nothing was too much trouble for him. I had a slight concern and he resolved it all promptly and in a... Read More
Abigail Wood
First class customer service,very friendly and kept me informed every step of the way. I would highly recommend.... Read More
Brian Worthington
Great - start to finish (& so far all good!!) Very helpful, honest & accommodating service. There was no pushiness or typical 2nd hand car sales tacti... Read More
George
Excellent service from Wayne. AJW are only a small business but they excel in customer service. There were a few delays due to my having the wheels re... Read More
Colin
Great friendly and professional service. There was no pressure to buy and we were given time to look at the car at our own pace. We were able to take... Read More
Sophie
Wayne was very helpful in answering any and all questions i had and even came in on his day off to let me view and test drive the car. everything was... Read More
David
A fantastic dealership An excellent service from Wayne - friendly and honest. He worked hard to ensure our needs were met. A smooth service with lots... Read More
Richard
Will definately buy and recommend again. Bought my sons car from AJW Motors and Wayne was fantastic let us see the vehicle with no hassle and test dri... Read More
Jay
I sold my car recently to AJW and can honestly say what a great company to do business with. Wayne, who I met in person what an absolute delight to de... Read More
Ed Pickard
Great car, exactly as described. An honest and straightforward car buy, what more could you want!... Read More
First class experience with Wayne and AJW Motors. Wayne flexed to open up ‘ out of hours ‘ so I could take my son to test drive the Corsa. Wayne t... Read More
Absolutely amazing,from beginning to end of sale,Wayne went above & beyond.My car was written off & was without transport.I explained this to Wayne on... Read More
Friendly, no hassle & no pressure service. Good quality car and was delivered to us directly which saved time. Highly recommended to all. Thank you Wa... Read More
Wayne spotted my car was for sale and rang giving me a provisional quote pending inspection. I sent photos and gave him an honest appraisal of the car... Read More
Contact Details
Highway GarageNottingham Rd
Attenborough
Nottinghamshire
NG96DP 0115 9677552 07484 033254 sales@ajwmotors.co.uk